Refund Policy

The KUBORA client itself is free and has no subscription, so there are no recurring charges to refund. The only thing we ever charge for is a KUBITS bundle, and this policy is about those bundles plus a few edge cases (billing errors, creator sales, mandatory consumer-law rights).

1. What's eligible

• An unused KUBITS bundle purchased in the last 14 days — i.e. none of the KUBITS from that specific bundle have been spent yet. If any KUBITS from the bundle were spent, the purchase is no longer refundable.
• Charges caused by a clear billing error on our side — duplicate charge, wrong amount, currency mismatch, failed checkout that still charged — at any time, regardless of the 14-day window.
• Unauthorized charges (someone else used your payment method) — we'll refund and help you lock the account, at any time.
• Service-caused loss: if our systems fail and KUBITS leave your balance without you spending them (e.g. a bug credits a creator instead of completing the purchase), we restore the balance and refund if you prefer.

2. Exceptions

The following are not eligible for a refund from KUBORA:

• Spent KUBITS. Once any KUBITS from a bundle have been used in any world — for a game-pass, a cosmetic, a paid entry, an item — that bundle is no longer refundable, even within the 14-day window.
• Purchases made more than 14 days ago, unless they fall under the "billing error" or "unauthorized charges" rules above, or under mandatory consumer law (see section 7).
• Partial-bundle refunds. We refund whole bundles only, not a subset of KUBITS. If you spent 100 K from a 500 K bundle, we can't refund the remaining 400 K as cash.
• Accounts suspended or terminated for a Terms-of-Service violation (e.g. fraud, chargeback abuse, harassment, illegal content). Balances on terminated accounts are forfeited.
• Creator-program earnings already paid out.
• In-world purchases where the refund policy has been set by the creator and clearly disclosed at checkout (see section 6).

3. How to request a refund

Three ways, any one is fine:

1. In-app: Settings → Billing → click "Request refund" next to the KUBITS bundle you want refunded.
2. In your receipt email: click the "Manage purchase" link, then "Request refund".
3. By email: write to billing@kubora.net from the email address on the account and include the invoice number or the date + amount. If you can't find the invoice, we'll look it up.

You don't have to give a reason — but if something specific went wrong, telling us helps us fix it for everyone else.

4. Timeline

• Within 1 business day: we confirm by email that we've received your request.
• Within 3 business days: we approve the refund (or get back to you with a question — e.g. if the KUBITS already appear spent in our logs).
• Within 5–10 business days: the refund lands back on your original payment method. Some banks take longer than others — if nothing arrives by day 14, email us and we'll chase it with the payment provider.

5. Refund method

Refunds are issued to the same payment method used for the original charge. We can't redirect a refund to a different card, PayPal wallet, or bank account — this protects you against fraud. If the card has expired or been cancelled, your bank will usually forward the refund to its replacement; if they don't, contact your bank for the unclaimed amount.

6. Creator sales & in-world purchases

When you spend KUBITS on something inside a creator's world — a game-pass, a cosmetic, paid entry — that is a separate transaction between you and the creator, with KUBORA as the platform intermediary. The creator sets the refund policy for their own sales and must disclose it clearly at checkout.

We still step in if something goes wrong — clearly fraudulent sales, broken content that doesn't deliver what was advertised, items that vanish, double-charges. Email billing@kubora.net with the creator's world, the item, your receipt, and a short description of what happened. We'll investigate and, where appropriate, credit your KUBITS back or refund.

7. Consumer-law rights

Where local consumer law gives you broader rights than this policy — for example the 14-day EU "right of withdrawal" on digital services (which may allow withdrawal even on a partly used bundle under certain conditions), the UK Consumer Rights Act, or Australian Consumer Law — those rights apply in full. This policy doesn't try to limit them. In case of conflict, the more favorable right to you wins.

8. Contact

Refund requests and billing questions: billing@kubora.net. We usually reply within one business day.